stakeholder engagement guide
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The Stages and Effectiveness Criteria

Click on each Effectiveness Criterion below to access the Guide. 

EMBED IN MANAGEMENT SYSTEMS

1. Embedded Commitment​
The company has a policy commitment to ongoing stakeholder engagement, and embeds it in its governance, culture, and management strategy.

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CREATE A TAILORED ENGAGEMENT PLAN

2. Inclusiveness
The company listens to a full range of rights holders across the value chain and has a process to identify legitimate representatives.

3. A Focus on Those Most at Risk
The company prioritizes engagement with the rights holders who are most likely to be harmed by its operations​, and therefore where early engagement is critical.

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CONDUCT APPROPRIATE ACTIVITIES

4. Informed Participation
The company establishes ongoing, two-way communication with affected rights holders that provides relevant critical information well in advance of key decision points.

5. Trust and Accountability
The company establishes a grievance mechanism and other procedures, tailored to the context, to build rights holder trust and accountability for its actions.

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ENSURE
​FOLLOW THROUGH

6. Stakeholder-informed Action Plan 
The company analyzes information obtained through dialogue with rightsholders and collaborates with rights holders to formulate an action plan.

7. Monitoring, Transparency, and 
​Continuous Improvement
The company establishes and maintains a transparent and stakeholder-informed monitoring and evaluation (M&E) system.