The Pillars
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The Effectiveness Criteria
Click on each Effectiveness Criterion below to access the Guide.
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1. Embedded Commitment
The company has a policy commitment to ongoing stakeholder engagement, and embeds it in its governance, culture, and management strategy. Vertical Divider
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2. Inclusiveness
The company listens to a full range of rights holders across the value chain and has a process to identify legitimate representatives. 3. A Focus on Those Most at Risk
The company prioritizes engagement with the rights holders who are most likely to be harmed by its operations, and therefore where early engagement is critical. Vertical Divider
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4. Informed Participation
The company establishes ongoing, two-way communication with affected rights holders that provides relevant critical information well in advance of key decision points. 5. Trust and Accountability
The company establishes a grievance mechanism and other procedures, tailored to the context, to build rights holder trust and accountability for its actions. Vertical Divider
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6. Stakeholder-informed Action Plan
The company analyzes information obtained through affected stakeholder engagement and collaborates with rights holders to formulate an action plan. 7. Monitoring, Transparency, and
Continuous Improvement The company establishes and maintains a transparent and stakeholder-informed monitoring and evaluation (M&E) system. |
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