Embed in management systems

1. Embedded commitment: The company has a policy commitment to ongoing stakeholder engagement, and embeds it in its governance, culture, and management strategy.​

Create a Tailored Engagement Plan​

2. Inclusiveness: The company listens to a full range of rights-holders across the value chain and has a process to identify legitimate representatives.
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3. A Focus on Those Most at Risk​:  The company prioritizes engaging with the rightsholders who are most likely to be harmed by its operations​, and therefore where early engagement is critical.​​

Conduct appropriate  activities

​​4. Informed Participation: The company establishes ongoing, two-way communication with affected rights holders that provides affected stakeholders with relevant critical information well in advance of key decision points.

5. Trust and Accountability: The company establishes procedures, tailored to the context, to build rights holder trust and accountability for its actions.​

Ensure follow through

6. Stakeholder-informed Action Plan: The company analyzes information obtained through affected stakeholder engagement and collaborates with rights holders to formulate an action plan.

7. Monitoring, Transparency, and Continuous Improvement​: The company establishes and maintains a transparent and stakeholder-informed monitoring and evaluation (M&E) system.​

Our Approach

financial materiality

Stakeholder Engagement Main Page > Four Pillars > ​Effectiveness Criterion 7

7. Monitoring, Transparency, and Continuous Improvement

The company establishes and maintains a transparent and stakeholder-informed monitoring and evaluation (M&E) system.

what this means

questions for portfolio companies

What to look for

for workers

High risk situations

Regularly tracking and reporting on affected stakeholders’ input and how it was used to critically reassess and inform project plans and corporate strategy is critical. Tracking requires the establishment of an M&E system for the stakeholder engagement plan and its corresponding action plan that responds to rights holder input. The system must be transparent, include rights holders in its design and ongoing oversight, and integrate lessons learned from the engagement activities and grievance mechanism.

A rights holder viewpoint
Guatemalan community members reported that while the mining company initially held regular consultations, their expectations for continued dialogue and accountability were unmet when engagement abruptly stopped once the project was authorized. Their input was only sought during the approval process, which left them feeling abandoned and distrustful of the company.