The Four Pillars 

The Effectiveness Criteria

1. Embedded Commitment​
Has a clear commitment to ongoing stakeholder engagement for their entire value chain, and embeds it in the Company's governance, culture and leadership.

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2. Inclusive
​Ensures it is listening to a full range of rights-holders across the value chain.

3. Assess saliency
​Prioritises stakeholder engagements where its operations ​have the potential to cause most harm, and those with the greatest potential to have impact upon their business. 

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4. Informed Participation
​With input from rights holders and taking into account the context, establishes an on-going two-way process that ensures informed participation of stakeholders, overcomes obstacles, and provides capacity building, as needed. 

5. Trust and Accountability
Establishes a set of principles and practices to build rights holder trust and accountability:  e.g. no bribery, effective grievance mechanism aligned with UNGP 31.

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6. Stakeholder-informed Action Plan 
​Analyzes information obtained through stakeholder engagement, and formulates a detailed action plan that clear shows it is rights holder informed.

7. Monitoring and
​Continuous Improvement
​Establishes and maintains a robust stakeholder engagement M&E system that includes regular review by rights holders and independent particles.